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Updating your email when locked out of the app

To update your email address and get access to your account, please:

  1. Email us at help@monzo.com

  2. In the email, include:

    • ✉️ Your old email address

    • ✉️ Your new email address

    • 📱 Your phone number

    • 📸 A photo of yourself holding up your photo ID so we can confirm it’s you

  3. Sit tight – we'll get back to you as soon as we've updated your details.

  4. When you log back in using your old email, we’ll ask you to enter your PIN for security reasons.

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.