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I'm getting an error message when I try to log in

It sounds like you might be trying to log in using an old or incorrect email address, different to the one registered to your account.

To try logging in again, please:

Delete and reinstall your Monzo App from the App or Google Play Store
Log back in using the correct details

We'll send a magic link to your email. All you need to do is tap on the link to get access to your app again.

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.