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Reaching support if you don’t have access to your account

If you aren’t able to get into your account - your best way to get help will be by emailing [email protected] 📧

We typically reply to all emails within 24 hours (often much quicker).

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Existing customers can get help via the app

This website is operated by Monzo Inc. Monzo reserves the right to restrict or revoke any and all offers at any time. The Monzo mobile banking app facilitates access to banking services through Sutton Bank, Member FDIC. The Monzo Mastercard Debit Card is issued by Sutton Bank, pursuant to a license from Mastercard International Incorporated. Monzo accounts are FDIC insured up to $250,000 per ownership category, should the bank holding your funds fail. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

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