Managing payment links and invoices once created

Head to the 'Get Paid' tab in-app. Here, you can see all the payment links and invoices you have created. The tab lists payment links that are due or already paid and invoices are overdue, due, or already paid, so you have an easy overview.

If your customers pay you by easy bank transfer or card using the payment link or invoice you shared, the request will be automatically marked as paid. You can also change the status of a request manually, by tapping on the request, and then tapping 'Change status'.

Head to the 'Get Paid' tab in the left panel of your web app; here you can see all the invoices and payment links you have created. The tab lists payment links that are due or already paid and invoices are overdue, due, or already paid, so you have an easy overview.

If your customers pay you by easy bank transfer or card using the payment link or invoice you shared, the request will be automatically marked as paid. You can also change the status of a request manually, by clicking on the request, and then clicking 'Change status' in the sidebar that appears.

You can change your details for your Monzo Business account in the app or with customer support.

To add or change your logo, tap on the 'Home' screen on 'Settings' in the top right corner in your mobile app. When you click on your Monzo Business account details, you'll can 'edit' your profile picture. We'll use your latest profile picture as your logo on all your invoices and links.

To update your business name or address. We're using the registered address you've used to sign up for Monzo Business on your invoice or links. If you're a sole trader we'll show both your name and the trading name of your business. If you're a limited company, we'll show both your registered and trading name, in case they are different. If they have changed, please contact our customer support team.

Unfortunately we do not support this functionality at the moment.

When your customer pays you via easy bank transfer or online card payment on an invoice or payment link, we'll automatically mark it as paid. We'll mark it as paid as soon as the money arrives in your account for easy bank transfers or is received by Stripe, who we teamed up with card payments.

Just so you know, if your customer pays by card, we'll mark it as paid and the money will arrive in your account after a few working days.

If you've manually marked an invoice or payment link as paid, you're able to mark it as unpaid from the Get Paid tab in-app. You're not able to do this in-app if we've automatically marked it as paid. If you have a request that has been marked incorrectly, please give us the details of the payment and we'll look into it.

If your customers pay you by easy bank transfer or online card payment, normally, we should be able to automatically mark your invoice (if you're a Pro user) or payment link as paid as soon as the money arrives in your account. It's the same for card payments including Apple Pay and Google Pay. If this hasn't happened, please give us the details of the payment, and we will look into it.

If your customer pays you through a manual bank transfer, we may not be able to match their payment with your invoice or payment link, but you can manually change the status of the invoice or payment request by heading to the 'Get Paid' tab, clicking on the invoice, and clicking 'change status'.

You can keep track of the invoices payment links you have created in the Get Paid tab. However, we are only able to detect that your customers have paid you if they used a payment link; if they made a manual transfer, we may be unable to match it to the invoice or request, unless they use the invoice number a a transaction reference. In such cases, you can manually change the status of the invoice or payment link by heading to the 'Get Paid' tab, clicking on the invoice or payment link, and clicking 'change status'. So you know, we'll send you a weekly notification as a reminder of newly overdue invoices.