How do refunds work for Monzo Flex

There are two ways you can use the Monzo Flex Credit Card. You can pay with the card like normal or you can flex Monzo transactions from up to two weeks ago. There’s more here about two ways to pay

So refunds can appear differently depending on whether you used the card or moved the transaction to Monzo Flex after.

Flex a Monzo transaction

If you paid with your debit card and then moved to Monzo Flex afterwards, a refund will come back to your current account. You can use that refund to pay off the Flex monthly payment by paying extra or keep it in your current account and just pay off the remaining amount on your Flex payment date.

Monzo Flex at checkout

If you paid with the card, the refund might come into your current account, but more often it will directly go towards paying off the purchase.

If the refund is for the full value of the purchase, there will often be some left over which we’ll put back into your current account.

So if you bought something for £30, flexed it over 3 monthly payments and then sent it back for a full refund, you’d see £20 of the refund paid off the purchase, and your first payment of £10 refunded to your current account.

If you’ve been told by the retailer that they’ve sent you a refund, it’s always worth checking the purchase to see if some of the balance has been paid off, and whether a smaller amount has come back to your current account at the same time.

Most refunds will come back within a day or two but sometimes they can take up to 2 weeks, so it's always worth checking your flexed purchases and your current account.