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Recovering your PIN

If you put the wrong PIN in too many times when making a payment, we block your card to keep it safe 🔒

You can recover your PIN by following these steps:

  • Go to the Home tab of your app

  • Scroll to the the card of the affected account

  • Tap ‘Card’ and then Reveal PIN

  • Follow the steps (you'll need your card, your ID, and to take a selfie video).

We will never ask for your PIN, long card number or three digits from the back of your card, so please keep this a secret, even from us!

Once we've verified your identity we'll unblock your PIN, and show you a reminder of what it is.

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.