Payments: troubleshooting
Approving payments
Balance
Card payments
- Reporting an unrecognised payment
 - Troubleshooting declined card payment
 - Troubleshooting declined contactless card payment
 - Card payment declined but I was charged
 - Recovering your PIN
 - Paying with a frozen card
 - Refund hasn’t arrived
 - Active card checks
 - Offline payments
 - Pending payments
 - Monzo cards and Section 75
 - Being overcharged / items not arriving
 - How the dispute process works