I sent a cheque that hasn’t arrived
If you sent your cheque over 7 working days ago and haven't heard anything, chat to us.
We need to know:
the date you sent the cheque
if you sent it using freepost or tracked (share the tracking number if you have this)
the amount and currency - we can only accept cheques in UK pounds (GBP)
the name(s) on the cheque
You’ll need to have written your 8-digit account number on the back of the cheque (not the envelope) for us to be able to find your account and process it. The name on your cheque needs to match the legal name on your account too. If you haven’t done this, chat to us and include the details above.
We’ll review cheques we have on hold If we find yours, we’ll process it and it’ll be in your account within 4 working days.
If we can’t find it, we may ask you to get in touch with the sender to get a new cheque.
