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Reporting a lost, damaged or stolen card

If your card's lost, damaged or stolen, it's easy to order a new one šŸ’ā€ā™‚ļøĀ 

Replace a lost or damaged card šŸ’³Ā 

  1. Tap the Home icon in the menu barĀ 

  2. Tap the Freeze button under your Monzo card (if you can't find these buttons, swipe down on your list of payments)

  3. Tap the Replace button under your Monzo card

  4. Select the most appropriate replacement reason for your circumstances

Reporting a stolen card šŸ’³Ā 

If your card's been stolen, or you've seen transactions that look fraudulent, please make sure your card stays frozen until your replacement arrives.

  1. Tap the Home icon in the menu barĀ 

  2. Tap the Freeze button under your Monzo card (if you can't find these buttons, swipe down on your list of payments)

  3. Tap the Replace button under your Monzo card

  4. Tap I've been a victim of fraud or theft

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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.